Last Updated: September 18, 2026

At RUSHnGO™, the safety, quality and integrity of our products are extremely important to us. Because our products are ingestible dietary supplements and are subject to strict quality and safety controls, our general policy does not permit voluntary returns or exchanges once an order has left our warehouse.

This Refund Policy explains when refunds, replacements, cancellations or other remedies may be available for purchases made through rushngo.com.

Nothing in this Policy is intended to exclude, restrict or limit any consumer right or legal remedy that cannot lawfully be excluded or limited in the country, state, province or territory where you reside.

1. NO VOLUNTARY RETURNS OR EXCHANGES

RUSHnGO™ does not generally accept returns or exchanges for change of mind, personal preference, ordering the wrong product, no longer wanting a product, or similar reasons.

Our dietary supplements are subject to strict safety and quality protocols. Once a product has left our warehouse, we cannot verify how it has been transported, handled, stored or protected and, for safety reasons, we cannot place such products back into saleable inventory.

Accordingly, orders are considered final except where this Policy expressly provides otherwise or where applicable law gives you a mandatory right to cancel, return, reject or obtain a remedy.

2. DAMAGED ORDERS

If your RUSHnGO™ order arrives damaged, please contact our Customer Support team as soon as reasonably possible at:

Email Us: contact@rushngo.com
Phone / WhatsApp: +1 555 810 5045

Where appropriate, RUSHnGO™ may ask for your order number, photographs of the product, photographs of the packaging or shipping label, and other reasonable information necessary to verify the issue.

Once the issue has been reviewed and confirmed, RUSHnGO™ will offer an eligible customer either a replacement or a refund, subject to applicable law.

Where a full refund is required by applicable law, the refund will be provided without any deduction prohibited by that law.

3. $9.99 RETURN PROCESSING FEE

Consistent with the terms currently communicated through our FAQ, a $9.99 return processing fee will be deducted from a refund relating to a damaged order where that fee is legally permitted to apply.

The fee will not be charged or deducted where applicable consumer law requires RUSHnGO™ to provide the relevant refund, replacement, return or other remedy without charge to the customer.

Where applicable law entitles you to a full refund without deductions, your statutory right will take priority over this processing fee.

4. OTHER PRODUCT ISSUES

If you experience another issue with a RUSHnGO™ product or order, please contact Customer Support at contact@rushngo.com before taking further action.

We will review the circumstances of the issue and determine what assistance is appropriate based on the nature of the problem, the information available to us, this Policy and any consumer rights applicable to your purchase.

Where applicable law requires a repair, replacement, refund, redelivery or another remedy, RUSHnGO™ will provide the remedy required by that law.

Our general no-return policy does not limit rights relating to goods that are faulty, damaged, unsafe, materially different from their description, incorrectly supplied or otherwise covered by mandatory consumer guarantees.

5. ORDER CHANGES AND CANCELLATIONS

RUSHnGO™ begins processing orders as quickly as possible after they are placed.

Once an order has been placed and processed, we are generally unable to edit the products included in the order or guarantee cancellation.

If you need to request a change or cancellation, contact us as soon as possible at contact@rushngo.com.

We will make reasonable efforts to assist you, but submitting a request does not guarantee that an order can be changed or cancelled.

If fulfillment or shipment has already progressed too far for the order to be stopped, the order may proceed as originally submitted.

This section does not affect any statutory cancellation or withdrawal right that applies to you under mandatory consumer law.

6. SUBSCRIPTION CANCELLATIONS

RUSHnGO™ subscriptions remain active until cancelled.

You may cancel your subscription at any time, provided that cancellation is completed at least one (1) day before your next scheduled billing cycle.

If your subscription is not cancelled within that timeframe, the payment method associated with your subscription may be charged for the upcoming cycle.

Cancelling a subscription prevents eligible future subscription renewals. Cancellation does not automatically reverse a subscription payment or cancel an order that has already been processed for the upcoming cycle.

Any mandatory cancellation, withdrawal or refund rights granted by applicable law remain unaffected.

7. ORDERS MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information indicates that your order has been delivered but you cannot locate the package, please contact our Customer Support team at contact@rushngo.com.

RUSHnGO™ may review the available tracking information and, where appropriate, work with the applicable carrier or fulfillment provider to investigate the delivery.

The appropriate resolution will depend on the circumstances of the shipment, the carrier information available and any rights provided by applicable law.

Nothing in this Policy transfers to a customer any shipping risk that applicable consumer law places on RUSHnGO™.

8. SHIPPING AND DELIVERY

Orders are generally prepared for shipment within the timelines communicated on our website. Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays may occasionally occur because of carriers, customs procedures, holidays, periods of high demand or circumstances outside our reasonable control.

A shipping delay does not automatically create a right to a refund except where RUSHnGO™ expressly agrees otherwise or applicable law provides such a right.

9. INTERNATIONAL ORDERS

RUSHnGO™ currently ships to eligible customers in the United States, United Kingdom, Canada, Australia, New Zealand and France, as described in our FAQ.

Supplement regulations and import requirements may differ between countries.

For Canada, Australia and New Zealand, RUSHnGO™ currently limits purchases to a maximum 90-day supply of each formula per order as described in our FAQ.

Any refund, replacement or other remedy associated with an international order will remain subject to this Policy and to any mandatory consumer rights applicable to the transaction.

10. EUROPEAN UNION AND FRANCE; STATUTORY RIGHT OF WITHDRAWAL

Customers protected by European Union consumer law may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods without having to provide a reason.

This statutory right exists independently from RUSHnGO™'s voluntary no-return policy.

To exercise an applicable right of withdrawal, you must clearly notify us of your decision within the statutory period by contacting: contact@rushngo.com

Where a valid right of withdrawal applies, the return and reimbursement will be handled in accordance with applicable law.

European consumer law also provides exceptions to the right of withdrawal. In particular, the withdrawal right may cease to apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once those goods have been unsealed after delivery, where the legal requirements for that exception are satisfied.

Because RUSHnGO™ products are ingestible supplements, customers should not open or break a product's protective or safety seal if they intend to exercise a statutory withdrawal right.

Whether a particular product falls within a statutory exception will be determined according to the applicable law and circumstances.

This exception does not remove rights relating to products that are faulty, damaged, non-conforming or otherwise protected by mandatory consumer law.

11. UNITED KINGDOM CUSTOMERS

Customers in the United Kingdom may have statutory cancellation rights for eligible distance purchases, including a cancellation period generally beginning when an online contract is made and extending for the period prescribed by applicable UK consumer law.

Certain goods may be excluded from change-of-mind cancellation rights, including qualifying sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed.

These statutory protections operate independently from RUSHnGO™'s voluntary no-return policy.

Nothing in this Policy limits a UK customer's mandatory rights concerning faulty, damaged, misdescribed or otherwise non-conforming products.

12. AUSTRALIAN CUSTOMERS

RUSHnGO™'s products supplied to consumers in Australia are subject to any consumer guarantees that apply under the Australian Consumer Law.

Our statement that we do not accept voluntary returns or exchanges for change of mind does not remove or restrict those guarantees.

Where Australian Consumer Law entitles a customer to a repair, replacement, refund or other remedy because applicable consumer guarantees have not been met, RUSHnGO™ will provide the remedy required by law.

Any such statutory remedy will be provided without a prohibited processing or return fee.

13. NEW ZEALAND CUSTOMERS

Customers in New Zealand retain all rights that apply under the Consumer Guarantees Act and other applicable consumer legislation.

The RUSHnGO™ no-return policy applies to voluntary or change-of-mind returns and does not prevent a customer from seeking a remedy where a product does not satisfy an applicable statutory consumer guarantee.

Where New Zealand law requires a remedy to be supplied at no charge, no $9.99 processing fee will be imposed on that statutory remedy.

14. CANADIAN CUSTOMERS

Customers in Canada retain any mandatory consumer rights available under applicable federal, provincial or territorial law.

RUSHnGO™'s voluntary no-return and no-exchange policy does not exclude any right or remedy that applicable Canadian law does not allow a merchant to exclude.

Where this Policy conflicts with a mandatory consumer protection requirement applicable to your purchase, the mandatory legal requirement will prevail.

15. UNITED STATES CUSTOMERS

For customers in the United States, this Policy applies subject to any mandatory federal, state or local consumer protection laws that govern the transaction.

Nothing in this Policy waives a right or remedy that cannot legally be waived.

16. REFUND REVIEW AND PAYMENT

Before approving a refund or replacement, RUSHnGO™ may reasonably verify the order, identity of the purchaser, circumstances of the claim and condition of the affected product.

We may request reasonable supporting information where necessary to investigate a claim or prevent fraud.

Any verification process will be administered in a manner consistent with applicable consumer law and will not be used to improperly delay or deny a legally required remedy.

Once a refund is approved, RUSHnGO™ will process it without undue delay and within any timeframe required by applicable law.

Your bank, card issuer or payment provider may require additional time to display a completed refund after it has been issued by RUSHnGO™.

17. FRAUDULENT OR ABUSIVE CLAIMS

RUSHnGO™ reserves the right to investigate refund, replacement, delivery and damage claims where there is reasonable evidence of fraud, misuse or abuse.

We may reject a voluntary claim where we reasonably determine that information or evidence submitted in support of the claim is fraudulent, intentionally misleading or materially falsified.

This provision does not permit RUSHnGO™ to deny a mandatory consumer right or remedy that applies under law.

18. RELATIONSHIP WITH STATUTORY CONSUMER RIGHTS

This Policy describes RUSHnGO™'s commercial return and refund practices. It is not intended to replace statutory consumer protections.

If applicable law gives you rights that are more favorable than a provision of this Policy, those statutory rights will apply.

Nothing in this Policy is intended to exclude or limit liability, guarantees, warranties, cancellation rights, refund rights or remedies where doing so would be unlawful.

19. CHANGES TO THIS POLICY

RUSHnGO™ may revise this Refund Policy from time to time to reflect changes to our operations, products, fulfillment practices or legal obligations.

The most current version will be made available on our website.

Changes to this Policy will not retroactively remove any mandatory statutory right that already applies to a purchase.

20. CONTACT RUSHnGO™

For questions concerning damaged orders, cancellations, subscriptions, delivery problems, refunds or this Policy, please contact:

RUSHnGO™

Email Us: contact@rushngo.com
Phone / WhatsApp: +1 555 810 5045
Website: https://rushngo.com/